Refund Policy
Last updated: July 2026
We want you to love your Eastern Luck purchase. If something isn't right, here's how we handle it.
Returns
We accept returns within 30 days of the delivery date, provided the item is:
- Unused and undamaged
- In its original packaging
- Not marked as Final Sale
How to Request a Return
- Email support@easternluck.com with your order number and reason for return
- We'll respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Return shipping costs are the responsibility of the customer
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
We're happy to exchange items for a different design, material, or size. Follow the same process as a return and indicate your preferred replacement item in your email.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund at no cost to you — no return shipping required.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final Sale / clearance items
- Items showing signs of wear, damage, or alteration
- Items returned after the 30-day window
Late or Missing Refunds
If you haven't received your refund after 7 business days, please check with your bank or payment provider first, as processing times vary. If the issue persists, contact us at support@easternluck.com.
